At Orza, we strive to deliver your cooktops safely and swiftly.

1. Order Processing Time

All orders are processed and dispatched within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped containing tracking information.

2. Estimated Delivery Timelines

Once dispatched, below are the standard delivery timelines via our courier partners:

• Metro & Tier 1 Cities: 2 to 5 business days

• Tier 2 Cities: 3 to 7 business days

• Tier 3 Cities & Remote Areas: 5 to 10 business days

• North East India & J&K: 7 to 15 business days

3. Shipping Charges & Payment Modes

We offer Free Standard Shipping on all orders across India. Please note that we operate on a strictly prepaid basis to ensure seamless logistics management; Cash on Delivery (COD) is not offered on our platform.

4. Order Tracking

You can track your order using the tracking link provided in your shipment confirmation email or SMS. Please allow 24 hours for the tracking portal to update after dispatch.