Privacy Policy

This Privacy Policy explains how Cibos Techno Solutions Pvt. Ltd. ("Company," "we," "us," or "our") collects, uses, protects, and discloses your information in accordance with the IT Act, 2000 and SPDI Rules, 2011.

1. Information We Collect

  • Personal Information: Name, email address, phone number, shipping address, and billing address.

  • Sensitive Personal Data or Information (SPDI): Passwords for your Orza account and payment information (processed via secure third-party gateways; we do not store full card details).

  • Cookies and Tracking Data: We use cookies, web beacons, and similar tracking technologies to track activity on our website. This includes your IP address, browser type, and interaction data.

2. Purpose of Collection

We use your information strictly to process and deliver orders, communicate order status and support, send promotional emails (if opted in), and improve website functionality.

3. Cookies, Tracking, and Third-Party Advertising

We use tracking technologies to improve user experience and deliver targeted advertising.

  • Google Analytics: To evaluate website traffic and user behavior in an anonymous form.

  • Meta (Facebook) Pixel: To track visitor activity to measure the effectiveness of our Facebook ads and create targeted audiences for retargeting.

  • Google Ads Remarketing: To show advertisements on third-party websites to previous visitors of our site.

Opt-Out: You can opt out via the Google Analytics Opt-out Add-on, Google Ad Settings, Facebook Ad Preferences, or the Network Advertising Initiative (NAI) portal.

4. Disclosure of Information

We do not sell your personal information. We only share data with service providers (courier partners, payment gateways) and legal authorities if required by law.

5. Grievance Officer

In accordance with the IT Act, 2000 and SPDI Rules, the contact details of the Grievance Officer are:

  • Designation: Riya Shahane (Grievance Officer)

  • Email: support@orzacooktops.in

  • Phone: +91-6353050357

  • Address: 126, Vibrant Mega Industrial Park, Zak - Vahelal road, Vahelal, Gujarat - 382330