As Orza Cooktops are high-value electrical appliances, our return and refund policies are specifically tailored to ensure product integrity and fair resolution.

Mandatory Unboxing Video Clause: For any claims regarding physical damage during transit, missing parts, or receiving the wrong product, a clear, uncut unboxing video of the sealed package is mandatory. Claims without an unboxing video will not be entertained.

1. Returns & Replacements

We do not accept returns for "change of mind" or buyer's remorse. Replacements are only provided under the following conditions:

• Dead on Arrival (DOA) / Defective: If the product does not turn on or is functionally defective upon first use.

• Transit Damage: If the glass top or body is physically damaged upon delivery (requires a mandatory unboxing video).

You must notify us within 3 days of delivery at support@orzacooktops.in to request a replacement.

2. Reverse Pickup

If your replacement request is approved, we will arrange a free reverse pickup from your delivery address. The product must be securely packed in its original box with all original accessories, manuals, and protective styrofoam inserts.

3. Refunds

Refunds are only issued if a replacement unit is completely unavailable in our inventory. If approved, the refund will be credited back to your original mode of payment (bank account, credit card, UPI) within 5-7 business days. We do not offer store credit or coupons for defective appliances.

4. Warranty Policy

Every Orza Cooktop is backed by a 1-Year Manufacturer Warranty against internal mechanical or electrical defects from the date of purchase.

• What is covered: Heating element failure, motherboard/circuit issues, and touch control panel malfunction.

• What is NOT covered: Physical damage or cracking of the glass top post-delivery, water logging/liquid damage to internal parts, damage due to improper voltage/power surges, unauthorized repairs, and normal wear and tear.

To claim warranty service during the 1-year period, please contact our support team with your invoice and a short video demonstrating the functional issue.